Shipping policy
Thank you for your support and trust. To guarantee a pleasant and transparent shopping experience, please read the following terms about order processing, delivery time and shipping fees carefully.
1. Shipping Location & Processing Time
Shipping Warehouse: All orders are shipped uniformly from our logistics center located in the USA to ensure product quality.
Processing Period: We will review your order and arrange shipment within 1-2 business days after placement. No delivery will be arranged on weekends and US public holidays.
2. Domestic Shipping (Orders within the USA)
We have established solid partnerships with a number of top US logistics providers including UPS, FedEx and USPS to deliver your packages as fast as possible.
Smart Delivery Arrangement: Our system will automatically select the most suitable shipping solution based on your delivery address, package weight and current logistics efficiency.
Standard Delivery Time: Normally it takes 3-5 business days.
Service Coverage: We deliver to all areas across the United States. Delivery may take longer for remote regions such as Alaska and Hawaii, or during major shopping seasons like Black Friday and Christmas.
Tracking Service: No matter which courier we use, you will receive a valid tracking number and the corresponding query link in the shipping notification email.
3. International Shipping (Orders outside the USA)
We cooperate closely with DHL, FedEx, UPS and other world-class international courier companies to deliver premium cross-border logistics services to global customers.
Smart Shipping Solution: Our system will match you with the fastest and most reliable international delivery channel according to the destination country, local customs regulations and real-time traffic conditions of shipping routes.
Standard Delivery Time: Generally 7-15 business days.
Customs & Delivery Notice: International delivery time is affected by customs clearance efficiency, administrative procedures and local delivery networks of the destination country. In rare cases such as routine customs inspection or extreme weather, the delivery time in some areas may be extended to 20 business days.
Full Tracking: Once your package is dispatched, you will get an exclusive tracking number to monitor the whole international delivery progress in real time.
4. Tariff & Import Tax Policy
To streamline your shopping process, we adopt the DDP (Delivered Duty Paid) shipping policy:
Pre-paid Taxes: The total amount you pay at checkout covers all import duties and Value Added Tax (VAT) charged by the destination country.
No Extra Charges: You do not need to pay any additional customs fees to local customs authorities or couriers upon package arrival. Please get in touch with our customer service immediately if you are wrongly charged by logistics providers.
5. Order Tracking
We keep all order information fully transparent for you to check the latest package status at any time.
Automatic Email Alert: Our system will send a confirmation email with the tracking number to your registered email address once your order is shipped.
Multiple Query Methods: You can click the tracking link in the email directly, or enter the tracking number on the official website of the relevant courier for inquiry.
Data Delay Notice: There is usually a 24-48 hour lag before logistics providers scan packages and update information to their systems. Please try again later if no logistics details are displayed right after you receive the tracking number.
Account Query: You may also log in to our official website and check the real-time shipping status in the Order History section.
Important Notes
Address Validation: Please make sure your shipping address is correct and complete. Redelivery will incur extra costs if delivery fails due to incorrect address or failure to contact the recipient.
Damage & Missing Updates: Please contact us right away if your package is damaged during transit, or the logistics information has not been updated for more than 10 days beyond the estimated delivery time.
6. Contact Us
Feel free to reach out to our official customer service team if you have any questions about your order, or need to apply for return & exchange or modify shipping documents.
Customer Service Email: doggsmuriel@gmail.com
Service Promise: We will reply to all your inquiries within 24 hours.